FAQs

When will I receive my order?

You will receive an email letting you know your order has been completed once your order has shipped! You should receive your items within 5-7 business days of receiving the email. Our designs are created through Printify.com. Our short sleeve t-shirts are printed and shipped with Monster Digital and our sweatshirts with Swift Pod printing companies.

how Long does a Refund Take?

We credit the original card used to make the purchase as soon as we receive the returned merchandise. Shipping charges are non-refundable. However, refunds generally appear on your billing statement in one to two billing periods.

What Are Operation: Puppy Paws Return Policies?

Operation: Puppy Paws accepts returns for credit or refund (excluding shipping and processing charges) on purchases made directly through the company website as long as the returned product is not visibly worn or damaged. For a refund, the original product must be returned within 30 days of purchase. The refund will be made in the original form of payment. Please note that for credit to your credit card, it may take up to one full billing cycle for the credit to reflect on your statement.

What are Puppie Love’s Exchange Policies?

Operation: Puppy Paws does accept exchanges as long as the product is not visibly worn or damaged. The exchange must be made within 30 days of purchase.

Please include a note in your package indicating the size and style that you would like, in addition to a return address and telephone number. We will then send you the replacement product as soon as possible.

Please carefully inspect your order upon delivery. If you receive damaged, defective, or incorrect merchandise, you may contact us at operationpuppypaws@outlook.com.

I Received my Order but One of the Items was Damaged.

Please see our Return/Exchange Policies. You can call us at operationpuppypaws@outlook.com to process a return or exchange on damaged items.